Accessibility feedback process

You can use our feedback process to provide your feedback on:

• Barriers when dealing with CIHR; and
• How we are implementing our Accessibility Plan.

Feedback can also be provided on:

• How we can remove identified barriers;
• The content or structure of our Accessibility Plan; and
• The feedback process itself.

Please send your feedback to the Deputy Director Strategic Programs and Human Resources Analytics.

You can send your feedback by email, phone or mail using the contact information listed below. You can also send your feedback anonymously. We will acknowledge receipt of your feedback in the same way you sent us your feedback, unless the feedback was provided anonymously.

You can also contact us to request a copy of our accessibility plan and our feedback process description in these alternate formats: print, large print, Braille, audio or an electronic format that is compatible with adaptive technology intended to assist persons with disabilities. We will provide the format you ask for as soon as possible. Braille and audio formats may take up to 45 days. Print, large print and electronic formats may take up to 15 days.

We will use the feedback we receive to:

• Track and monitor barriers within CIHR;
• Present findings to internal working groups;
• Inform next steps and future consultations;
• Support the preparation of progress reports and updates to our next Accessibility Plan;
• Respond to and resolve accessibility-related issues in a timely and confidential manner.

Contact Information:

CIHR employees and persons (clients, suppliers, members of the public) may provide feedback as follows:

• By email
  • AccessibilityPlan-PlanAccessibilite@cihr-irsc.gc.ca
• By telephone
  • Monday to Friday 7:00 a.m. – 8:00 p.m. Eastern Time
  • Telephone: 613-954-1698
  • Toll Free: 1-888-603-4178
• In writing (mail)
  • Canadian Institutes of Health Research
    Human Resources Branch
    Deputy Director of Strategic Programs and Human Resources Analytics
    234 Laurier Ave West
    Address Locator 4809A
    Ottawa, Ontario K1A 0K9
    Canada
• Anonymously
  • Complete the online form (Link opens in new window) to share feedback anonymously

This contact information enables CIHR employees and the public to:

• request the CIHR Accessibility Plan in one of the alternate formats described in subsection 8(2) of the regulations.
• request the description of the CIHR feedback process in one of the alternate formats described in subsection 9(5) of the regulations.

Date modified:

2025-12-19